Shipping policy

Shipping Policy

Saintarini Fine Jewelry — More Than Jewellery.

At Saintarini Fine Jewelry, every order is handled with care and attention to detail. We take the time to prepare, inspect and package your jewellery before dispatch to ensure it meets our standards.

Please review our shipping policy before placing your order.

1. Order Processing and Preparation

All orders require processing and preparation time before they are dispatched.

Ready-to-ship items: Please allow 3–5 business days for order processing and preparation.
Custom and personalised pieces: Please allow additional preparation time. The estimated timeframe will be communicated to you once your order details have been confirmed.
Pre-orders and temporarily unavailable items: Estimated dispatch dates will be provided where applicable.

Processing times begin after your order and payment have been confirmed. Business days exclude weekends and Irish public holidays.

Orders are not dispatched immediately after purchase. Processing time is separate from the delivery timeframe provided by the shipping service.

During busy periods, launches or periods of unusually high demand, processing may take longer. If a significant delay affects your order, we will endeavour to contact you.

2. Shipping Within Ireland

We currently offer the following shipping options within Ireland:

Standard Shipping

Delivery estimate: 3–5 business days after dispatch.
Shipping fee: Free.

Express Shipping

Delivery estimate: 1–2 business days after dispatch.
Shipping fee: €10.

Express shipping refers to the delivery service after dispatch. It does not shorten the order preparation period unless we expressly agree otherwise.

Delivery estimates are provided as a guide and are not guaranteed.

3. International Shipping

International shipping is available to selected destinations.

Shipping fee: €17.
Estimated delivery timeframe: Depends on the destination and shipping service.
Available destinations: Subject to the countries enabled at checkout.

International orders may be subject to customs procedures, import duties, taxes or other charges imposed by the destination country. Unless expressly stated otherwise at checkout, these charges are the customer’s responsibility.

International delivery may take longer due to customs clearance, carrier delays or circumstances outside our control.

4. Order Confirmation and Tracking

Once your order has been placed, you should receive an order confirmation by email.

When your order has been dispatched, tracking information will be provided where supported by the shipping service.

Please ensure that your delivery address, email address and contact details are accurate when placing your order. Saintarini Fine Jewelry cannot guarantee delivery to an incorrectly supplied address.

If you believe your order confirmation or dispatch notification is missing, please contact us.

5. Custom and Personalised Orders

Custom and personalised jewellery may require additional time for design confirmation, sourcing, production, quality checks and preparation.

Estimated timelines will depend on the complexity of the piece and the availability of materials.

We will communicate the expected timeframe before proceeding where applicable. Custom orders should not be considered ready for dispatch until the agreed preparation or production process has been completed.

6. Delays and Delivery Issues

Although we aim to process and dispatch orders within the stated timeframes, delays may occur due to carrier disruptions, severe weather, public holidays, customs checks or other circumstances beyond our reasonable control.

If your order appears to be delayed or tracking has not updated as expected, please contact us so we can assist.

Nothing in this policy limits your statutory consumer rights.

7. Incorrect, Damaged or Missing Orders

If your order arrives damaged, an item is missing, or you believe you have received an incorrect item, please contact us promptly with your order number and relevant photographs where appropriate.

We will investigate the issue and explain the next steps in accordance with applicable consumer law.